Shipping policy
Thank you for shopping with us! Below you’ll find details about how and when your order will be shipped, along with common shipping-related questions.
📦 Processing & Fulfillment Time
All of our products are made to order, which means production begins after you place your order.
- Fulfillment time: Typically 2–5 business days
- Some items (like all-over print or embroidered products) may take up to 7 business days
Please note: Fulfillment time is separate from shipping time.
🚚 Estimated Delivery Time
Once fulfilled, orders are shipped based on your location:
| Region | Estimated Shipping Time |
|---|---|
| United States | 3–5 business days |
| United Kingdom | 5–10 business days |
| Europe | 5–10 business days |
❗ Please note: We currently only ship to the United States, United Kingdom, and Europe.
We are working to expand our shipping zones in the near future.
🌍 Shipping Areas
At this time, we do not ship to countries outside the USA, UK, and Europe.
If your location is unavailable at checkout, it means we do not currently support shipping to that region.
🔄 Split Shipments
You may receive multiple packages if your order includes different product types or items fulfilled at different locations.
Each shipment will have its own tracking number.
🧾 Customs & Import Duties
Orders shipped to the UK or Europe may be subject to customs fees or VAT, depending on your country’s regulations.
These charges are the responsibility of the customer.
📬 Address Issues & Delivery Failures
Please double-check your shipping address before confirming your order.
We are not responsible for:
- Orders lost due to incorrect or incomplete addresses
- Failed delivery attempts
- Unclaimed or refused packages returned by the carrier
Re-shipping may be available at the customer’s expense.
📦 Order Tracking
Once your order has shipped, you’ll receive a confirmation email with a tracking number.
Use it anytime to track your package’s progress.
❓ Questions or Concerns?
If you experience any issues with your shipment or have questions about delivery, feel free to contact us at [hello.viedalmo@gmail.com] or through our [Contact page].